FREQUENTLY ASKED QUESTIONS
FAQ's
Find answers to your frequently asked questions here!
How much rent can I expect to get from my property?
We conduct a detailed market analysis using leased MLS data, comparable properties, your home’s unique features, and current market conditions. This allows us to determine a competitive and realistic rental price designed to attract qualified residents while maximizing your return.
How much will it cost to hire McKenna Property Management?
We do not get paid until you do! We receive no income from your property until we secure you a paying renter. Once a resident is occupying your home, 50% of the first month’s rent will be collected. Thereafter, we charge 10% of the rental amount received each month (unless included in our military or friends and family referral rate). And there is an annual site evaluation of $85.
A $300 (refundable) reserve is due upon signing.
How soon can I get my property rented?
Once your property is fully rent-ready and listed, our goal is to secure a qualified resident within 2–3 weeks under strong market conditions. Several factors impact timing, including the pricing strategy, property condition, location and demand, Pet acceptance (over 70% of renters have pets, so allowing them can significantly increase interest). We only list properties once they are in rent-ready condition to ensure strong first impressions and faster leasing.
What is the resident screening process like?
We take resident placement seriously. Every applicant goes through a thorough screening process and is evaluated using a structured scoring system including, credit review, income verification and rental history. Click here to view our Screening Score Sheet.
Do you offer Eviction Protection?
We offer an optional Eviction Protection Plan (EPP) for $10 per month. If enrolled, the plan covers the hard costs associated with an eviction, including the costs of the notices served, the lockout, the court costs. This provides added financial protection and peace of mind.
What areas do you service and what types of properties do you manage?
We manage Single Family Homes, Townhomes and Condos located in Las Vegas, North Las Vegas and Henderson. We do not manage multi-unit or multiplex properties.
How are maintenance issues handled?
We handle maintenance efficiently and proactively. Requests are reviewed and categorized as resident or owner responsibility. Resident-responsibility items are redirected to the resident and necessary owner-responsibility items are coordinated with qualified vendors. Our “rule of thumb” is that repairs under $300 are handled without owner approval and anything over $300 will require owner approval before proceeding. We also provide 24/7 emergency support, with urgent issues addressed promptly to maintain habitability in accordance with Nevada law.
Can I use my own vendors?
We recommend using our network of vetted vendors for efficiency and reliability. These vendors are familiar with our processes and can respond quickly. If you prefer to use your own vendor, they must be licensed and insured as well as approved and added to our system in advance. Planning ahead helps avoid delays when maintenance issues arise.
What makes you different than other property managers?
Our broker/owner, Jenni McKenna, is a Las Vegas native and second-generation real estate professional. Our company is built on experience, service, and accountability with a strong focus on client communication and satisfaction. We are structured into specialized departments, so every task is handled by a team member who excels in that area. We also have a commitment to doing business the right way; fair, transparent, and professional.
What if a resident damages my property?
McKenna Property Management takes great pains to see that you are protected from damage that would constitute an issue above and beyond normal wear and tear on your property. We demand adequate security deposits and hold these in a trust until the end of a tenancy, where we inspect the property and ensure it has been left in good condition. Any repairs considered above normal wear and tear, or cleaning needed at that time are deducted from the resident’s deposit.
In addition to the yearly site evaluation, we may view the property at other times if a situation arises that makes it necessary. You would be kept informed of any issues regarding your property.
What if a resident breaks the lease by not paying rent or other violations?
This is one of the many ways that the burden of renting out your property is taken off your shoulders by McKenna Property Management. Should a resident break the lease, we have an efficient administrative network in place that complies with Nevada State Statues for rentals. If such a situation should occur, we administer the “pay or quit” notices, coordinate with the constable’s office, and file all paperwork in a timely manner while getting the actions set up to put a new resident in place quickly.
What if I want to limit my residents with certain prerequisites?
Prerequisites can be placed in our advertisements and can also be written into the lease. Our team of licensed professionals are highly educated in their field, so we can ensure your prerequisites comply with Federal and State law!




