Exciting News: MAX, Your New AI Assistant for Maintenance Requests!

April 7, 2025

As of April 7th, Appfolio has launched MAX, an innovative AI assistant designed to make submitting maintenance requests easier and faster for all residents! With MAX, getting repairs done quickly and efficiently is now simpler than ever.


Here’s how MAX works


1.     Click the Blue "New Meld" Button

When you need maintenance, simply log into your Property Meld account and click the blue “New Meld” button

2.     Troubleshooting with MAX

MAX will ask you a few quick troubleshooting questions to help pinpoint the issue and ensure the right work gets done

3.     Track Your Request


Once maintenance is scheduled, you can easily follow the status of your request right in your Property Meld account.



MAX is here to streamline the process and help ensure your maintenance needs are addressed quickly. MAX™ users are already seeing game-changing results: a 100% accurate work order match rate and 62% of all Melds have photos or videos attached. We’re excited about this new feature and hope you enjoy the improved experience!

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